ORDER POLICIES

ORDER ACKNOWLEDEGEMENTS
Customers are responsible for reviewing order acknowledgements and notifying Olde English of any changes or errors immediately. shipping addresses, items numbers, finishes, options, and all other pertinent information should be reviewed carefully. Prompt notification of discrepancies or changes will avoid possible charges incurred as a result of post-production alterations.

ORDER CHANGES
All requests for changes to an order must be submitted in writing to the factory prior to production. Any changes could result in a delay of production and delivery.

ORDER CANCELLATION
Order cancellations must be submitted in writing prior to production.

REFUND/CREDITS
All refunds are issued in the form of a credit to the account. NO CASH REFUNDS.

MODIFICATION & CUSTOM CONSTRUCTION

Many of our in-line products can be modified to suit your specific needs. Tables, Entertainment Centers, Bookcases, and many other items are available in custom sizes. Additional custom options include: Products available in Hardwood, Interior Drawers in Armoires, Drawer available on most dining tables, Extended Crown and/or Base molding on selected items, additional shelf on hutches and deeper hutch shelves just to name a few. Full Custom is also available. For information, please contact customer service. Please note that additional lead-time is required for any custom work. Please note that all orders for custom colors, custom pieces and Price Group 3 pieces must be accompanied by 100% deposit Cashier check or money order only. NO RETURNS, REFUNDS OR CREDITS ON CUSTOM WORK OF ANY KIND.

PAYMENT POLICY
Orders will NOT be processed until payment requirements have been established and payment received.

PAYMENT BY CREDIT CARD
All orders must be prepaid. We accept Master Card, Visa, and American Express.

CUSTOM ORDERS: NO RETURNS, REFUNDS OR CREDITS ON CUSTOM WORK OF ANY KIND.

A Custom Order agreement must be signed before order can be accepted.